PLEASE REVIEW PRODUCT DESCRIPTIONS AS SOME ITEMS ARE SOLD AS IS WITH NO RETURNS ALLOWED.

– You may return new, unopened items within 14 days of delivery for a refund.

– Item(s) may not be returned if the item shows any signs of use. Signs of use include: signs of the item being worn or installed.

– ALL SALES ARE FINAL ON CLOTHING/APPAREL

– Refunds will be processed within 10 days and will be issued in the original form of tender.

-If you return an item and the reason for return is not a result of our error, the item(s) will be subject to a 10% restocking fee.

– The customer will be responsible for return shipping costs.

– Any order cancelled after being placed with a CREDIT CARD will be charged a 5% cancellation fee to cover Merchant Services charges we incur when your order is placed.

Currently Agency Arms specializes in modifying personal pistols, sent in by customers. Our process is very simple! Fill out a Work order online HERE then choose your payment method (We have an awesome 50-50 plan!), send us your gun via UPS or FEDEX to our address:
Agency Arms
4006 E Linden St
Caldwell, ID 83605

It must be two day or faster! When we receive your gun, we will log it into our books and disassemble it looking for any aftermarket parts or accessories (We will put these in a bag for you), after a day or two we will give you a call to confirm your build, then we will get your gun started!

RETURN POLICY

– PLEASE REVIEW PRODUCT DESCRIPTIONS AS SOME ITEMS ARE SOLD AS IS WITH NO RETURNS ALLOWED.

– You may return new, unopened items within 14 days of delivery for a refund. 

– Item(s) may not be returned if the item shows any signs of use. Signs of use include: signs of the item being worn or installed. 

– Refunds will be processed within 10 days and will be issued in the original form of tender.

-If you return an item and the reason for return is not a result of our error, the item(s) will be subject to a 10% restocking fee.

– The customer will be responsible for return shipping costs.

ORDER CANCELLATION FEE

– Any order cancelled after being placed with a CREDIT CARD will be charged a 5% cancellation fee to cover Merchant Services charges we incur when your order is placed

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a third-party gateway provider.

One (1) Year Limited Warranty

AGENCY ARMS LLC services, customizations, products, accessories and components are the result of extensive development, design and professional critique by operators who use them.  Each customization and/or product provided by AGENCY ARMS LLC has been placed through extensive performance and stress evaluations to achieve a premier level of both form and function.  As a result, AGENCY ARMS LLC is extremely proud of the services and products we bring to you, our valued customer.

 Customers of AGENCY ARMS LLC acknowledge that all services, customizations, products, accessories and components are sold “AS IS”.  AGENCY ARMS LLC extends a limited warranty against manufacturer and design defects, for a period of one (1) year from the date of purchase, only to the original selling dealer or retail purchaser with proof of purchase, returned prepaid, with a sales receipt and a return authorization obtained from AGENCY ARMS LLC technical support or customer service.  NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED FOR ANY SERVICE, CUSTOMIZATION AND/OR PRODUCTS IN ANY WAY.

 No modifications to AGENCY ARMS LLC products in any manner, other than those expressed or implied by AGENCY ARMS in written form, or the firing of hand-loaded, reloaded, remanufactured, or improper ammunition, instantly voids stated warranty.  In the event of a warranty claim by purchaser, the product or component must be inspected by AGENCY ARMS LLC to determine the validity of the claim prior to honoring this warranty.  No other entity shall be qualified or validated by AGENCY ARMS LLC to determine a defect, for warranty purposes, of any product or component designed, created, or manufactured by AGENCY ARMS LLC.  Purchaser accepts responsibility for any shipping and handling charges which may be incurred.

Agency Arms will be liable, to the original purchaser, solely for the replacement and installation of parts originally supplied and installed by our gunsmiths that failed through a defect in materials or workmanship that arises through normal, safe handling and use of the item as specified by the manufacturer’s owner manual. 

Unauthorized work or parts installation, improper or unsafe handling or firing with any non-SAAMI spec standard ammunition will immediately void this warranty. “Damage caused by improper sight installation using an MGW Sight Pusher will not be covered under warranty.”

Agency Arms assumes no liability expressed or implied for any damage or injury that may result from the improper handling or use of parts or firearms.

 Modification of Terms and Conditions AGENCY ARMS LLC reserves the right to change the terms, conditions, and notices under which their products are represented at any time without notice.

Please read the following terms and conditions carefully before using this Web site or any of our other Web sites. By accessing or using our sites, you agree to the following terms and conditions. You should review these terms and conditions regularly as they may change at any time at our sole discretion. If you do not agree to any term or condition, you should not access or otherwise use our sites. The following terms and conditions apply to all of our Web sites, including any Web sites owned, operated or sponsored by any of our subsidiaries or affiliates. “Content” refers to any materials, documents, images, graphics, logos, design, audio, video, and any other information provided from or on our Web sites.

Our Web site content is provided “as is” and without warranties of any kind, either expressed or implied. We disclaim all warranties, express or implied, including, but not limited to, implied warranties and merchantability and fitness for a particular purpose.

Our Web site is provided to you without charge as a convenience and for your information only. By merely providing access to our Web site content, we do not warrant or represent that:

• The content is accurate or complete;
• The content is up-to-date or current;
• The content is free from technical inaccuracies or typographical errors;
• The content is free from changes caused by third party; and
• Your access to our Web site will be free from interruptions, errors, computer viruses or other harmful components.

We do not assume any liability for these matters. In other words, you use our Web site at your own risk. Under no circumstances, including, but not limited to, negligence, shall we be liable for any direct or indirect, special, incidental or consequential damages. This includes loss of data or profit arising out of the use or the inability to use the content of this Web site, even if one of our representatives has been advised of the possibility of your damages. If your use of our Web site results in your need to service, repair or correct equipment or data, you assume the costs to the extent the law allows. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.